Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...


There is separate help documentation for the Configuration of Templates (see Templates).

To add a new communication type

  1. Go to Menu > Communications > Configuration.

    A new screen will appear.

...


  1. Image Added



  2. Select the Types card.

  3. Click Actions > New Communication Type.

    A new screen will appear.

...

  1. Image Added



  2. Enter data into fields. Below is a description of each field:

    Field

    Description

    Name

    Give the Type a name. E.g. Emergency Communication, Unknown Absence, Transport Message, Teacher Email etc.

    System Category

    There are three system categories to select from.
    School Communication - Will send communications directly to the community member/members selected
    Unknown Absence - Allows communications regarding unknown absences to be sent from the Unknown Absence screen. It is imperative that the Unknown Absence Type is given the "Unknown Absence" system category. If this is not selected then unknown absence communications will not be able to be sent
    Guardian - Will send communications to the Guardians of the community member (generally a student) that has been selected.
    Image Modified

    Description

    Give the Type a description. 

Activating Email, SMS and Push channels

This allows recipients to:

  • Receive this message via a chosen channel I.e. email, SMS or

    push

    Push notification 

  • Select chosen channel as a preference

This allows you to:

  • Make it the default channel. This means that you will set the email as the recipient's preferred channel (if the recipient has not chosen any preferences). Only one channel can be chosen as the default.

To activate Email, SMS and Push Channels:

  1. Click Available.

    A new screen will appear.

...

  1. Image Added


     

  2.  Select template from the drop-down.

    If you have not created a template to suit this type, click on the + button to add a new template.

     

...

  1. Image Added

  1. Enter Default Subject and Default message.

    If needed, these can be altered when you actually send the message.

Info

In the body of the message, you can enter "merge fields". This is where the system will replace the merge field with the correct information. In the sample below, the parts in brackets will be replaced with the actual student's preferred name and surname.By using merge fields you can personalise messages by adding details of the recipient, and as shown in the example you can even add details of the recipient's student.

Push notification communications require the recipient to be using the Android or iOS mobile app.


      4. Click Save. Below is an example of a new Unknown Absence Type:Image Removed

...