**Send a Request to PTO Support
- Educonnex Support
Most of the ‘how-to’ information can be found within this help documentation. If you can’t find the answer you need, PTO Support are here to point you in the right direction.
This page is about how to contact PTO Support.
To send a request to PTO Support:
Option 1: JIRA - our online service portal
This allows you to create requests, view existing requests and files we send to you, or to reply to us.
Not sure what your login details are for JIRA? Just follow the password reset option on the login page, using your email address.
For customers serviced by the Australian office, go to: https://countrynetsoftware.atlassian.net/servicedesk/customer/portal/2
For customers serviced by the UK helpdesk, go to:
https://parentteacheronline.atlassian.net/servicedesk/customer/portal/1
Option 2: Email
Your email will be automatically converted into a service request, without needing to log into JIRA.
For customers serviced by the Australian office, email: pto@countrynetsoftware.atlassian.net
For customers serviced by the UK office, email: support@parentteacheronline.atlassian.net
Option 3: Phone
We can answer generic questions and direct you to any help documents which might be able to assist you with your questions.
Please note: We cannot make changes to your PTO system with this option. Please create a new request with either of the other two options.
For customers serviced by the Australian office:
Call: +61 2 4304 3000
For customers serviced by the UK helpdesk:
Call: +44 1183 282 444