Amending a communication
Having created a communication (general or unknown absence) you are now able to amend your message in the following ways:
Add Recipients
Remove recipients
Change the view of your list
Change the options of your message (Edit Communication Type, Revert Subject and Message)
Change the body of your message
Add/remove attachments
Deactivate the message as it is no longer needed
To add recipients
Recipients can be added:
Individually
Collectively
To add recipients Individually:
Search and select Individual recipients using the Search Bar tool.
To add recipients collectively:
Click Add Multiple.
A new screen will appear.Enter the relevant information into data entry fields.
Click Search
Once recipients are confirmed, click Select x People.
After this step you are ready to generate the message (see Generating a communication).
To remove recipients:
Individually
Search the recipient's name in the bar.
Click the X beside their name.
In Bulk
We have added the ability to Delete All recipients to a draft communication, whereas in the past recipients had to be deleted one by one.
To change the view of your list:
Click View.
Select Table View or Grid View from the drop-down.
Your Message Draft will appear as the message set in Configuration.
To Change the Options of your message
Click Options.
Select Edit Communication Details or Revert Subject & Message.
Option | Description |
|---|---|
Edit Communication Details | Changes communication type i.e. channel of communication through which the message will be received |
Revert Subject & Message | Reverts the subject and message back to their defaults for communication type: Unknow Absence SMS (for this example) |
Edit Accordingly.
Click Save/Revert.
To change the body of your message
Click inside the text box for the body of the message.
Edit.
To deactivate a Draft message as it is no longer needed
Click Deactivate
After deactivating (Step 1.) an unwanted Draft message the option to delete the unwanted draft becomes available (Step 2.).