Composing a communication
- Educonnex Support
This page outlines the process of composing a commuication, and the functionality available.
Go to: Communications / + New Communication
Select a Communication Type.
confirm the email address you wish the Communication to be sent from.
Add any Labels desired (optional but useful when searching for communications).
Select Save.
Adding Recipients
Search and add Recipients by either selecting Add Multiple to search in bulk, or type into the box to search for individuals to add.
Communication Content
Within the Communication content screen you will see:
The communications methods displayed (email, SMS, Push) are determined by the set up of the Communication Type you have selected.
Content needs be recorded in all communication methods displayed before a message can be Generated. The red X will be replaced with a greentick when content is recorded in that type.
Content needs be recorded in all three Communication Type tabs before a message can be Generated.
Communication Subject
General formatting tools
Customised text input tool e.g. Dear ‘Sally’
General message content.
Adding Attachments
Attachments can be attached to Email, SMS, and Push communications.
Attachments to SMS and Push notifications are provided as clickable links.
Select the attachment/s by either Dragging and Dropping the file, or selecting the file/s.
Your selected file/s will be added to your communication and listed separately.
Attached documents can be deleted, and re-attached as needed.
A limit of 5mb applies to individual attachment sizes.
If using SMS Messages
A standard SMS message has a maximum of 160 characters. Longer messages are definitely possible, however please be aware that exceeding 160 characters will constitute a ‘second’ message. The end user will see this as 1 long message on their handset.
When a message is longer than 160 characters, this is referred to as a multi-part message as it contains multiple messages (or multiple-parts). The total SMS limit then becomes 153 characters per ‘part’ as the 7 characters are used up by invisible headers and footers which denote which part of the message is being sent (i.e. Part 1 of 2). For example: If a message is longer than 6 message parts, it will be truncated (see below).
Standard English Characters:
1 – 160 characters = 1 Message
161 – 306 characters = 2 Messages
307 – 459 characters = 3 Messages
and so on……….
In this regard Educonnex provides a Word/Character counter at the foot of the SMS message screen.
By design SMS messages and PUSH notifications are best suited to short, straight forward communications.
